Return Policy

We set these policies to ensure that you are fully aware of our refund and return policy. These policies are applicable to the () country.

15 Days Return Policy

We have a 15 days return policy, which means to request a return, you have 15 days after receiving your product.

There are some conditions to be eligible for a return that is given below:

• The product must be in the same condition that you received it.

• The product must be unused and with its original packaging.

• You must have the receipt of purchase as proof.

Exchanges

We only exchange products that are damaged or wrong product. If you need to exchange please contact us at support@survana.store

How can customers return the products?

In store / By email.

Within how many days does the customer have to return the product?

Within 15 days of receiving the product.

What should be the product condition to request a return?

The product condition should be new.

Is there any restocking fee?

No restocking fee

Do customers have to pay for return shipping?

The customer doesn't have to pay if the product has any defect.

To request a return, you can contact us at support@survana.store. If your return is approved, we will send you a return shipping label as well as instructions on how and where to send the product.

If you have any questions, feel free to contact us.

Support 24/7

Email: support@survana.store

Phone Number: +8801330802102

Address: Section 6, Block A, Road 4, Plot 2, Pallabi, Mirpur Dhaka 1216

Refund Policy

We have a 15 days return policy, which means to request a return, you have 15 days after receiving your product.

There are some conditions to be eligible for a return that is given below:

• The product must be in the same condition that you received it.

• The product must be unused and with its original packaging.

• You must have the receipt of purchase as proof.

Damages and Issues

Please check or, if possible, do a video while unpacking the product packaging and contact us immediately if the item has any defect or damage or if you receive the wrong product so that we can fix the issue as soon as possible.

Exceptions

There are some items that cannot be returned, such as plants, beauty products, customized products, hazardous materials, or flammable liquids. Please do not forget to get in touch if you have any questions about your product.

Refunds

We will let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 15 business days.

Can a user get a refund for the products?

Yes, the user can get a refund.

Can products with discounts be refunded?

No, products with discounts can't be refunded.

How can users contact us?

By email

Are users notified once a refund is completed?

Yes, they are notified by email.

If more than 15 days have passed since we approved, please get in touch with us at support@survana.store

To request a return, you can contact us at support@survana.store. Please note that the returns must be sent to the below address:

Please feel free to contact us.

Support 24/7

Email: support@survana.store

Phone Number: +8801330802102

Address: Section 6, Block A, Road 4, Plot 2, Pallabi, Mirpur Dhaka 1216